It’s crucial for you to consider how your customers communicate and create solutions that are customizable to them. If your target audience is heavy on Pinterest, then consider creating Pinterest boards that cater to their interests. LiveChat may be another. When’s the last time you answered a cold call on your lunch break? It’s becoming less and less effective. More people are inclined to message a business rather than answer an unknown number.
Do you pay attention to your Google, Facebook, or YELP reviews? We are living in an economy where user-generated content dictates buying behaviors. To improve customer satisfaction, you need to be able to address both ends of the experience, good and bad. The power of referrals is stronger than ever because consumers are making decisions on your products and services without even talking to one of your reps. Make it your goal to create Raving Fans and not detractors because those detractors will go out of their way to make it known to not do business with you.
To help improve customer service satisfaction, we’ve created a Communication Diagnostic for you to complete. It’s 10 questions asking about your communication strategy, both internally or externally. At the end of the diagnostic, we will email your score and give praise for what you’re doing well, but also offer feedback on areas of improvement. Complete our Communication Diagnostic and receive your Communication Effectiveness Score!