With a complex problem of having a phone system failure, it’s crucial to not only understand what’s been going on with your phone, but to also articulate the problems to your technician. Don’t worry, most people would start sweating at the thought. But if you’ve been through this process, you’ll be an expert in no time. The biggest piece to this puzzle is documenting every occurrence as it happens. In addition to our whitepaper, we’ve created a System Failure Log for you to record your phone system fails. This log is so important to your technician because you’ve provided them with enough data to solve your problem in a timely manner.
The hard work has already been done! They’re interested in your business but the technician’s primary goal is getting your phone back and up running. If you can provide him with this type of information, you’ve expedited the process. Save your business and yourself some time and record every occurrence of your system not working. And when your phone system fails, you’ll be ready and able to resolve the problem faster.
Our guide, Why phones fail: a guide to getting help faster, instructs you on the significance in documenting your system failures. Download your free copy!