When you’re sick, you usually go to the doctor. Unless you’re in the medical industry a self-diagnosis is just going to lead to more sickness. Same thing for your phone system. Your job requires phones, but not necessarily learning all the technical components of a system. Whenever a problem occurs, you need someone that is an expert that can diagnose the problem, help you explain costs, and provide the optimum solution for your business.
Whether you realize it or not, a provider that is thinking beyond the dial tone is a long-term partner worth investing in. Providers want to make sure it turns on, but are they really evaluating if their service is helping your business grow?
Business is changing, along with workspaces. What if you didn’t have to play the middleman any longer and you could make one call to solve your issues? Sounds like a helping hand to us! Local providers provide a unique insight to the business landscape because the telecom industry has had to evolve with it. Whether you’re a small office, need cordless phones to walk around the street, or have a shared conference room, you need a system that can accommodate any of your needs. You might not know if you need a feature to park calls because we take our phones for granted. Everyone has one. This evolving working style has shifted how companies think about the relationship with providers. You need all the help you can get. Help them help you.
Some things to take note on when evaluating the help of a provider:
- Was this system failure caused by a specific event?
- What type of situation has this created for your customers?
- List the actions your providers have taken in the past to resolve the problem.
To know what additional questions you need to ask your provider to get your system back up and running, download the Service Recovery Checklist.