The IT Voice Pledge

I will be a person who will seek unity. I will do nothing from selfish or empty conceit but will regard others as more important than myself. I will not only look out for my own personal interests, but also for the interests of others.

I will take pride in the quality of everything I do. I will ask myself, “Did I do my best work?” Everything I do has my signature and I will make it excellent. (see Facing the Giants example where kid goes the distance of the field)

 I will create clarity and avoid misunderstandings by discussing expectations upfront. I will establish mutually understood objectives and deadlines for all projects, issues, and commitments. I will confirm the completion of tasks by asking customers and coworkers to validate my work.

 I will seek out and embrace the truth. No matter how bad, I will confront each situation head-on with unwavering faith that we will prevail. I will choose to have a positive attitude in all circumstances and will embrace every problem as an opportunity.

I will anticipate customer needs. I will solve problems before they happen by anticipating future needs and addressing them today. I will not put off calling the customer – my goal will be to call the customer before they call me.

 I will use written and verbal communication that is respectful, timely, truthful, and loving. Before I react, I will ask questions of clarification and understanding. I will seek to listen first and be heard second. I will keep all those involved continuously updated on the status of outstanding issues.

I will take personal responsibility for making things happen – somehow, someway. I will respond to every situation by looking for how we can do it, rather than explaining why it can’t be done. I will be innovative, show initiative, have flexibility, take the extra step to solve the problem, and see issues through to their completion.

I will be consistent with the company to prevent confusion and govern expectations. Consistency is critical to ensuring that both internal and external customers know exactly what to expect.

I will evaluate my successes and failures and find ways to improve myself. I will be open about my mistakes and use them to grow others. I will challenge myself to take risks and get uncomfortable. I will be a lifetime learner.

I will think from the customer’s perspective to understand their challenges and frustrations, and find ways to make their jobs easier. I will seek to create win/win solutions and create Raving Fans.

I will not let any unwholesome talk come out of my mouth, but only what is helpful for building others up according to their needs, so that it may benefit those who listen.

I will embrace and utilize the technology provided to me. I will earnestly seek to learn, test, and experience new technology. I will use technology to grow, become more efficient, productive, and have fun utilizing technology.

I will influence others through my own example. I will gather the facts before jumping to conclusions or making judgments. I will be the change I want to see. I will take responsibility to coach, guide, teach, and mentor others.

I will focus on the facts without being emotionally charged. I will not take things personally and will not attack others. I will identify lessons learned and use those lessons to improve our processes so we don’t make the same mistake again.

I will celebrate other’s success by regularly giving meaningful recognition and doing so in public when appropriate. I will focus on acknowledging people’s successes because it is more effective than pointing out their mistakes.

I will set priorities and do those things first in an organized manner to achieve maximum efficiency. I will set goals, use measurements to track my performance, and hold myself accountable for achieving results. I will consider the opportunity cost of everything I do and add things to the Stop Doing List. I will work with a sense of urgency and get stuff done.

I will exhibit good stewardship, be disciplined, and exercise follow through. I will treat company property and money as if it were my own. If a customer tells me a problem I will own it.

I will consider how my actions impact my teammates. I will check my ego at the door. I will be willing to step into another role or help a co-worker when that’s what’s required for success. I will support the decisions of the company, leadership, and the team, even when I may disagree. We win and lose as a team.

I will use creativity to make the work we do fun and interesting because I recognize people learn more, are more productive, and healthier when having fun. I will not take things personally or take myself too seriously but instead I will smile and promote abundant life.

 I will find ways to create value for customers that cost the company little. I will not diminish the value of what we do by describing things as easy. I will go above and beyond to communicate the value we provide for customers every day. I will respond to requests with “I would be glad to help you” or “it’s my pleasure”. I will ask at the end of each interaction “is there anything else I can do for you?”

 I will take the time to build relationships with our customers, our vendors, and our employees. I will show compassion, build trust, forgive, and care for others.

I will find ways (knowing the What, Why, How, and Who) to maximize our profit without compromising our values. I will look for ways to increase recurring revenue and reduce our costs.

I will exercise humility and ask for help. I will not be a martyr or fly solo because I know collaboration generates better ideas than working alone.

I will find the right seat on the bus that fits my talents and skills and do my work with passion. I will use innovation to keep things fresh and stay excited. I will not compromise in the little things because I will learn and embrace the bigger vision, resulting in passion for everything I do. 

I will demonstrate an unwavering commitment to doing the right thing in each action I take and in each decision I make, even when no one’s looking. I will tell the truth. I will admit when I’m wrong, ask forgiveness, and do what I can to make it right.