Tier 2 Technician
IT Voice - Tuscaloosa, AL
$45,000 - $60,000 a year
Tier 2 Technician
Tuscaloosa, AL
IT Voice is currently seeking a full-time Tier 2 Technician to join their team in Tuscaloosa, AL. Our goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, then this is the place for you.
What we can offer YOU:
- Pay: $45,000.00 - $60,000.00 per year
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
- Overtime
- Weekend availability
The right candidate will have:
- 3 years of experience in IT field
- Working towards or achieved CompTIA+ and CompTIA Network+
- Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
- Knowledge of Microsoft Active Directory
- Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
- Knowledge of current technological developments/trends in area of expertise.
- Records maintenance skills.
- Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
- Valid Driver’s License and clean driving record
- Ability to lift 50 pounds.
- Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
- Strong understanding of network for troubleshooting
- Strong understanding of OSI Model
- Proficiency with Microsoft Products such as O365, AD, Office Products, etc.
- Willingness to give and receive constructive feedback
Our Tier 2 Technician will:
- Travel to clients’ sites to assist with their IT needs
- Provide advanced technical support to end-users and Tier 1 support staff, assisting with network-related inquiries and issues.
- Perform customer service and maintain professional demeanor that can be relayed over email and phone
- Work with all size businesses using best business practices and ensuring cost effectiveness
- Configure, install, and deploy network devices, including routers, switches, firewalls, and access points.
- Provide desktop support remote/onsite for deployment and troubleshooting
- Identify and resolve network issues, including connectivity problems, slow performance, and hardware failures. Use various network diagnostic tools to troubleshoot and resolve issues effectively.
- Ensure that network hardware and software are properly configured and updated.
- Implement and maintain network security measures, including firewalls, intrusion detection systems, and access control policies.
- Make recommendations for optimizing network performance and bandwidth utilization.
- Participate in incident response activities, including identifying security breaches, conducting forensic analysis, and assisting with recovery efforts.
- Work with network equipment vendors and service providers to coordinate hardware maintenance, service contracts, and technical support escalations.
- Provide training and mentorship to Tier 1 support staff and end-users on network-related topics and best practices.
- Ensure network compliance with industry standards and regulatory requirements, such as HIPAA or GDPR, as applicable to the organization.
Think you’d be a good fit as our Tier 2 Technician? Apply with a current resume today!
Job Type: Full-time
Pay: $45,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Experience level:
- 3 years
Schedule:
- 8 hour shift
- Monday to Friday
- Weekends as needed
Ability to commute/relocate:
- Tuscaloosa, AL: Reliably commute or planning to relocate before starting work (Required)
Experience:
- IT support: 3 years (Preferred)
License/Certification:
- CompTIA A+ (Preferred)
- CompTIA Network+ (Preferred)
Work Location: In person
