Careers at IT Voice

Mission: Combining world-class technology with home-town service, IT Voice is more than a technology expert, we are your business partner.

Simply stated, we’re focused on treating others as we would want to be treated.

Careers: Grow with IT Voice

If you're looking for a new opportunity to expand your knowledge, use your talents, and foster a community among your colleagues; IT Voice is for you. Explore what a Career with IT Voice looks like.

If you admire and can commit to our 25 pledges, then we can't wait to meet you. 

img2ManageIT-Page
Send Us Your Resume!
Apply Now 

Urgently Hiring

Tier 2 Technician
IT Voice - Tuscaloosa, AL

$45,000 - $60,000 a year

Apply Now 

Tier 2 Technician

Tuscaloosa, AL

IT Voice is currently seeking a full-time Tier 2 Technician to join their team in Tuscaloosa, AL. Our goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, then this is the place for you.

What we can offer YOU:

  • Pay: $45,000.00 - $60,000.00 per year
  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Overtime
  • Weekend availability

The right candidate will have:

  • 3 years of experience in IT field
  • Working towards or achieved CompTIA+ and CompTIA Network+
  • Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications.
  • Knowledge of Microsoft Active Directory
  • Ability to perform preventive maintenance on systems software, applications, hardware, networking, and communications.
  • Knowledge of current technological developments/trends in area of expertise.
  • Records maintenance skills.
  • Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
  • Valid Driver’s License and clean driving record
  • Ability to lift 50 pounds.
  • Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.
  • Strong understanding of network for troubleshooting
  • Strong understanding of OSI Model
  • Proficiency with Microsoft Products such as O365, AD, Office Products, etc.
  • Willingness to give and receive constructive feedback

Our Tier 2 Technician will:

  • Travel to clients’ sites to assist with their IT needs
  • Provide advanced technical support to end-users and Tier 1 support staff, assisting with network-related inquiries and issues.
  • Perform customer service and maintain professional demeanor that can be relayed over email and phone
  • Work with all size businesses using best business practices and ensuring cost effectiveness
  • Configure, install, and deploy network devices, including routers, switches, firewalls, and access points.
  • Provide desktop support remote/onsite for deployment and troubleshooting
  • Identify and resolve network issues, including connectivity problems, slow performance, and hardware failures. Use various network diagnostic tools to troubleshoot and resolve issues effectively.
  • Ensure that network hardware and software are properly configured and updated.
  • Implement and maintain network security measures, including firewalls, intrusion detection systems, and access control policies.
  • Make recommendations for optimizing network performance and bandwidth utilization.
  • Participate in incident response activities, including identifying security breaches, conducting forensic analysis, and assisting with recovery efforts.
  • Work with network equipment vendors and service providers to coordinate hardware maintenance, service contracts, and technical support escalations.
  • Provide training and mentorship to Tier 1 support staff and end-users on network-related topics and best practices.
  • Ensure network compliance with industry standards and regulatory requirements, such as HIPAA or GDPR, as applicable to the organization.

Think you’d be a good fit as our Tier 2 Technician? Apply with a current resume today!

Job Type: Full-time

Pay: $45,000.00 - $60,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Life insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 3 years

Schedule:

  • 8 hour shift
  • Monday to Friday
  • Weekends as needed

Ability to commute/relocate:

  • Tuscaloosa, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • IT support: 3 years (Preferred)

License/Certification:

  • CompTIA A+ (Preferred)
  • CompTIA Network+ (Preferred)

Work Location: In person

Account Manager
IT Voice - St. Louis, MO
$75,000 - $200,000 a year

Apply Now 

Account Manager

St. Louis, MO

IT Voice is currently seeking a full-time Account Manager to join their team in St. Louis, Missouri. Our goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, then this is the place for you.

***This is a posting for candidates located in the St. Louis, MO area or those willing to relocate. Relocation assistance will NOT be provided by IT Voice.

***Please include a brief cover letter with your resume' describing why you want to work for IT Voice.

What we can offer YOU:

  • Pay: $75,000.00 - $200,000.00 per year
  • 401(k)
  • Health insurance
  • Life insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Paid time off
  • Travel reimbursement
  • Commission pay
  • Work from home

***Compensation is driven by uncapped commissions with a base salary in the range of $40-60K based on experience.

Schedule:

  • Monday to Friday

​​​​​​​The right candidate will have:

  • Over 5 years of Successful Sales Experience (consistently making quota)
  • Experience with Technology Sales (preferably with IT and Telecom)
  • Passion for serving customers
  • Strong work ethic

Our Account Manager will:

  • Develop relationships with New Prospects by leveraging personal and business networks
  • Warm & Cold Calling (we prefer to sell through networking and referrals but there is still a need to knock on some cold doors using our 5-touch process)
  • Work within a team of technology professionals to design business-focused technology solutions and explain the business benefit to the client
  • Close deals (with a focus on recurring revenue)
  • Maintain relationships with clients after an initial sale
  • Successful handoff to operations on project scopes

Think you’d be a good fit as our Account Manager? Apply with a current resume today!

Job Type: Full-time

Pay: $75,000.00 - $200,000.00 per year

Benefits:

  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance

Experience level:

  • 5 years

Ability to commute/relocate:

  • St. Louis, MO: Reliably commute or planning to relocate before starting work (Required)

Experience:

  • Technology sales: 3 years (Preferred)
  • MSP Sales: 5 years (Required)

Work Location: In person

Group 36

icon_1-1
Work Life Balance
icon_1-1
Career Development
icon_1-1
Company Culture
Our core values

Explore a Career at IT Voice. 

IT Voices' goal is to have the best employees who make up the best team that provides the best service to our customers. If you are looking for a fast-growth company with sound values and want to take your career to the next level, then this is the place for you.

At IT Voice, you will have the opportunity to hone your skills with the support of positive leadership and helpful co-workers. 

GlassDoor Reviews

Indeed Reviews